At March and Bloom Law, we are committed to providing the highest quality legal services to our clients. If you feel that our service has not met your expectations, we encourage you to raise your concerns so that we can investigate and address them effectively. Set out below are the details of how you can bring any issues or complaints to In the first instance, you should raise your complaint with the individual handling your file. You can do this through Telephone, Email, Letter or an In-person meeting. Please provide detailed information about your concerns to facilitate a thorough investigation. You should receive a response within 28 days of receipt. If the person handling your case is unable to address your concern to your satisfaction, you will be advised to contact the Supervisor. They will oversee an investigation and provide you with a further response once that is complete. If you remain dissatisfied after this step, then your complaint should be put in writing to Client Care Partner, Kiran.Odedra. Her contact details are:

Address: 32 Richmond Avenue, London, SW20 8LA

Telephone: 020 8947 5050

Email: Kiran.Odedra@marchbloomlaw.com

We will acknowledge receipt of your complaint within five working days.We will record the complaint in our register. Our team will undertake a thorough investigation, documenting: The nature of the complaint, The investigation process, Any remedial actions taken. You will receive a written response detailing our findings and any actions taken within four weeks of your complaint being referred to the Client Care Partner. Should you still be unhappy with the decision then you can either ask another Partner in the firm to reconsider the decision or, alternatively, you are entitled to bring this matter to the attention of the Legal Ombudsman, whose contact details are as follows:-

Address: PO Box 6167, Slough, SL1 0EH

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333

Email:  enquiries@legalombudsman.org.uk