Complaints procedure
If something hasn't gone right
We take every concern seriously. Here's exactly how we handle a complaint, and what to expect at each stage.
Raise it with your solicitor first
Speak to whoever is handling your file — by phone, email, letter, or in person. The more detail you can give us, the faster we can look into it properly. You should hear back within 28 days.
Escalate to a supervisor
If the response doesn't resolve things, we'll bring in a supervisor to review the matter and come back to you once that review is complete.
Write to our Client Care Partner
Still unhappy? Put your complaint in writing to Kiran Odedra, our Client Care Partner. We'll acknowledge it within five working days, investigate fully, and respond in writing within four weeks.
Independent review
If our final response doesn't resolve things, you can ask another partner to reconsider, or refer the matter to the Legal Ombudsman.
Contact details
- Client Care Partner
- Kiran Odedra
- Address
- 32 Richmond Avenue, London SW20 8LA
- Phone
- 020 8255 4186
- conveyancers@marchbloomlaw.com
Legal Ombudsman
PO Box 6167, Slough, SL1 0EH
0300 555 0333 · legalombudsman.org.uk
Complaints must usually be raised within six months of our final response, and within one year of the issue itself.
Solicitors Regulation Authority
The Cube, 199 Wharfside Street, Birmingham B1 1RN
0370 606 2555 · sra.org.uk
For concerns about a possible breach of professional conduct.